Delivery & Refunds
If you are dissatisfied with any item, it may be returned unopened and
unused within 14 days of receipt.
- We cannot accept non-defective exchanges on items that have been opened.
- All items may not be returned unless they are defective.
- Shipping charges will only be refunded in cases where our error caused the return.
- Pre-authorisation is required for all returns and exchanges.
opened, or its contents are missing, please ensure that you take a
photograph of the damaged packaging which should be emailed to us
and if you are at home during the delivery write Damaged/opened/missing
content when delivered by courier. If you are not at home when the
product is delivered this is not a problem, you only need to send us the
photograph of the damaged packaging via email and we will take up the
issue directly with the courier and pursue compensation.
To return or exchange a product, you must contact us directly at
firstname.lastname@example.org. We will provide you with a returns
number and postage label. As well as provide the latest necessary details to
make sure your return runs as smoothly as possible.